Skokie, Ill. – September 6, 2017 – CIC Plus, an industry leader in employer compliance management, today announced the launch of its online Client Community, developed to help clients manage their compliance needs, quickly find answers to common questions and improve collaboration with the CIC Plus team.
“Exceptional client service is the foundation of CIC Plus; we are dedicated to providing a best-in-class client experience at every point of our clients’ relationships,” said James Freshwater, vice president of Client Success at CIC Plus. “Our new Client Community is an essential step forward to help our clients become more knowledgeable about CIC Plus’ services and improve their ongoing employer compliance efforts.
The CIC Plus Client Community includes an extensive knowledgebase so clients can browse topics and find answers to common questions quickly and conveniently. Clients can open a case when more information is needed or if they have a specific service question, and a CIC Plus subject matter expert will respond promptly. The robust case management features enable clients to easily track the status of active cases, add case comments, attach supporting documents and provide client satisfaction feedback when the case is closed.
CIC Plus serves more than 575 clients, including nearly half of the Fortune 100. The CIC Plus Client Community portal is available to all CIC Plus clients, and training is available.