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ServiceNow and CIC Plus Team up to Simplify Onboarding for Employees

With new employees needing to complete an average of 18 forms when they join a new company, streamlining the onboarding process can go a long way to delivering the right first impression.  

One of the more time sensitive and challenging aspects of employee onboarding is collecting an employee’s accurate tax withholding information. The more geographically dispersed the organization, the bigger the potential challenge to capture the proper state and local tax withholding. As employers enter more states, they must navigate through increasingly complex local tax regulations. Today, almost one-third of states allow for local income taxes to be collected by cities or counties. Meanwhile, employees are left needing to know which tax forms must be completed based on where they live and work.

ServiceNow and CIC Plus have partnered to help employers and employees streamline the employee tax withholding process to improve the experience for employees and help ease the administrative burden for payroll departments. CIC Plus’s market-leading Online Tax Withholding Forms service is now available directly from the ServiceNow® HR Service Delivery product, part of the ServiceNow Employee workflows.

CIC Plus Service Now Partnership

How It Works

This new collaboration greatly enhances the experience for employees, enabling them to easily complete all necessary tax information directly from the CIC Plus employee self-service platform. Employees are automatically presented with all the tax forms they need to complete and are guided through the process to ensure all information is collected accurately. Once forms are completed, completion data is passed back in real time to ServiceNow.

With the CIC Plus integration, ServiceNow users don’t have to be burdened with staying current on all the annual tax regulation changes that drove 80% of all tax withholding forms in the U.S. to be updated by CIC Plus in the last year, saving valuable time and improving compliance.

The new CIC Plus Online Tax Withholding Forms service is available today to all ServiceNow for HR customers. Click here to learn more or email us at  

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