Modern organizations can’t operate effectively today without the use of technology. Yet, HR tech is the source of much frustration in a growing number of workplaces. According to a OnePoll survey, nearly 70% of employees would be willing to take a pay cut if it meant they could have workplace tech that was twice as effective. Now, that’s a radical thought!
In the face of the pandemic, the reliance on HR technology has only increased as employees shifted to remote work practically overnight. Companies had to add new tools and processes as quickly as they could to maintain business operations. A McKinsey report showed an acceleration of digital applications within companies by 7 years in 2020.
This new reliance on HR tech has shined a spotlight on outdated, difficult-to-use software applications that employees have been stuck with, in some cases, for years.
Tech applications are intended to improve company performance, but what is it about HR technology that makes it frustrating for employees, and how can it be improved?
Why HR tech is slowing down employees
There are many reasons why HR tech slows down employees, but one of the most common is there are simply too many systems and that means too many logins and passwords to remember.
If an employee needs to have four or five applications open as part of their daily work, it can quickly become overwhelming. They may not be able to respond to as many people, forget to send out documents to those who need them or even enter information incorrectly. Oftentimes, they attempt to make the process more convenient for themselves by using various workarounds that might not be secure or efficient.
Employees may come to dread having to use their outdated HR system for what should be simple tasks like submitting PTO requests, completing an HR form or task, or checking on their pay statement. It may take them way longer than it should to navigate and find the information they’re looking for.
Employing multiple HR systems also puts significant strain on your IT team who has to implement, integrate and maintain each application. The more tools you add, the harder it gets to integrate and have information flow properly and securely through your organization.
Add it all up and not having the right technology roadmap and plans in place can burden your organization with inefficiencies and negatively affect employee engagement.
How HR tech can be improved
Start with the adage that “Less is more”. Look to streamline your HR and payroll processes with as few technology systems as possible. Consider your most common HR tasks and make it as easy as possible for your employees to complete them.
Your HR team’s productivity can gain a notable boost if everything they need is consolidated into one portal platform. Having to log into multiple sites and have multiple windows open just to perform simple tasks can leave them feeling lost or cause them to miss an important part of their task due to an unnecessarily long workflow. The ideal HR platform will also include robust administrator functionality to make it easy for HR teams to monitor ongoing operations.
Employee self-service portals should be as intuitive as possible with a straightforward user interface that’s easy to navigate, including visible, dedicated buttons for pages like PTO or pay statements.
Make the right connections
When integrating a new HR application into your infrastructure, it’s important that your data is able to transfer seamlessly. Look for providers who have data integrations with your existing HR system, or better yet, one that includes an application programming interface (API). An API allows one company’s application to communicate with another company’s application, enabling smoother connectivity between HR systems for your business.
Keep security at the forefront
A major concern with using outdated HR technology is ensuring proper data security. Newer technologies employ the latest security practices, such as Two-Factor Authentication (2FA) to properly secure employee access and their data. 2FA sends a code to an employee’s device that they must enter after logging in to confirm their identity.
Don’t overlook training when implementing your new HR system
When implementing new HR technology, don’t overlook employee acceptance and giving your people the proper guidance. Having the right employee self-service features that give tutorials and guidance to get users acquainted can go a long way to successful adoption. Also consider technology providers who offer emerging capabilities like chatbots and AI-driven workflows to make it easier for employees to complete necessary tasks.
Better HR tech means more bandwidth for HR teams
When done properly, intuitive HR technology allows employees to take care of administrative HR tasks quickly to free your HR team to focus on more strategic initiatives.
Want to read more about HR best practices and tips? Contact our team at CIC Plus today