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Key Technology Trends Shaping HR This Year

Guest blog author: Aisha Bailey

Last year, we tackled some of the tech trends making waves in HR amid the shift to remote work. And with remote work still prevalent this year, the tools that have been helping HR adjust (and even flourish) have only become more sophisticated.

With the way we work continuing to be affected by the global pandemic, developers have continued to innovate, resulting in exciting developments that can only improve your organization’s HR department. It is unsurprising, then, that the global HR tech market is predicted to be worth $35.7 billion by 2028.

Let’s take a closer look at the most impactful HR tech trends of 2021.

HR for remote and hybrid workplaces

Whether your teams are hybrid or fully remote, fostering a remote-first culture can provide inclusion and equity for everybody involved. This means remote team members won’t be left behind when it comes to the information and other resources they need to get the job done. HR can also easily reach all employees in a consistent manner.

Project management tools like Trello and cloud-based platforms like Dropbox can continue to help keep everyone on the same page, no matter where they are in the world. Moreover, communication software like Zoom and Slack can even help teams build social relationships despite the remote or hybrid setup.

Enhanced corporate learning

Studies have shown that it’s more cost effective to invest in upskilling than welcome new hires. Corporate learning helps augment your employees’ skillsets, improving your bottom line exponentially.

With the age of Big Data, however, knowledge can become obsolete quickly, so education should be continuous rather than occasional. Learning management systems like Cornerstone, one of our partners, allow you to curate dynamic, multi-sensory lessons that can even be accomplished asynchronously. Meanwhile, advancements in virtual and augmented reality can help employees learn on the job by integrating information into their line of sight as they go about their day-to-day tasks.

Cloud migration

Many businesses are meeting consumers halfway and becoming increasingly digital. During the process, moving operations to the cloud has become more necessary for them to keep a competitive edge. HR, in particular, can benefit, as cloud migration can help manage the company workforce more efficiently, remotely, and in real-time. From checking in on employees to generating the monthly payroll, our Cloud Transition Service here at CIC Plus helps  streamline HR processes and make employee records more accessible than ever before.

Continued focus on data security

As workspaces go digital, HR will play an increasingly important role in cybersecurity management. One of the leading contributors to data breaches is phishing.

Such emails are cleverly designed mock-ups of those you’d usually receive from reliable institutions, like banks, and prompt you to provide personal information. One of the many ways people protect themselves from phishing scams is to check the sender name against the sender address. Another is to hover over embedded links with a cursor to see if the URL it leads to is suspiciously structured.

Other threats HR needs to consider include employees visiting suspicious sites or using the same password across all their online accounts. This can be combated with HR-led cyber education sessions. Indeed with individual cyber attacks incurring an average loss of $200,000 across businesses of various sizes, it’s more important than ever to protect a business’ trade secrets and intellectual properties.


Rather than replacing human labor, artificial intelligence (AI) — and, in particular, the AI-powered machine learning — has accentuated it. It’s now quite simple to use business analytics (BI) software to parse data regarding a company’s day-to-day operations and act on the insights such analyses produce. In fact, HR can use BI software in almost all tasks, such as JazzHR for recruitment and onboarding as well as QLik to track performance and wellbeing in various departments.

Employee self-service

Also referred to as HR self-service, this type of software can help employees deal more effectively with manual tasks, such as payroll management, benefits enrolment, and tracking work hours. This means the department itself is free to tackle higher-level administrative tasks, all while saving your business time and money.

As an added bonus, using self-service software can even make employees feel more satisfied and aligned with the company’s organizational goals, resulting in a win-win for everyone involved.