Careers
At CIC Plus, we rely on every individual throughout the organization to fuel our ability to deliver the very best for our clients…the best products, the best service, the best of us. We’ll go the extra mile, or five, to ensure the success of some of the largest and most successful companies in the U.S. It takes hard work, experience and a can-do attitude to combine the right technology and service to develop industry-leading employer compliance solutions for the HR industry.
We work in a fast-paced environment, yet one where we have plenty of laughs along the way and haven’t forgotten what a family-focused business feels like. We are team-oriented but people are empowered to share new ideas and lead the way.
We celebrate the uniqueness of each other—we have amateur photographers, aviators, cyclists, woodworkers, aspiring chefs and running enthusiasts to name a few—while creating many rewarding memories together. We’re all here because we believe in what we are doing.
If you like helping people in an innovative industry and are a team player, this might be the place for you.
Visit us on Glassdoor
Current Openings
Client Relationship Manager
Trailblazer required
If you like change, innovation and doing something that challenges you every day then this is the job for you.
We are looking for a ‘go-getter’ who is passionate about bringing the voice of the client into the day-to-day operations of the business – someone who will embrace the CIC Plus culture, sell our leading-edge technology, and delight our clients.
What we’re all about
Our mission is to improve the lives and careers of HR, payroll, and benefits departments through the use of our world-class, online forms management solutions with employee self-service and best-in-class data management, while providing the best client service in the industry.
Our clients include some of the world’s biggest and most innovative brands. At CIC Plus we are a collaborative team who believe in having fun and being passionate about what we do. We treat our colleagues and clients with integrity. We focus on our client needs in order to make sure we can deliver innovative products that they love, helping them find solutions that meet their business challenges. We want to work with colleagues who feel the same way and share these values.
We are looking for an experienced Client Relationship Manager who is passionate about building lasting, productive client relationships and ensuring that the voice of the client is heard throughout our organization.
Tell me more about this job
The role would suit a candidate with a service or selling background looking to utilize both their sales and outstanding client relationship skills to drive client delight and increase revenues. An exceptional commercial acumen is also highly desirable.
You will have a proven ability to influence and build relationships to become a trusted advisor for our partners and most strategic clients.
The Client Relationship Manager is responsible for owning executive level relationships with the client and will be expected to hold formal Quarterly Relationship Reviews (QRR) – involving the client and all relevant functions within the CIC Plus business – to ensure all aspects of the relationship are addressed and any remedial action is taken for issues/challenges and to follow up on up-sell and cross-sell opportunities as they arise. Follow through on actions will be critical.
On a more frequent basis you will use the CIC Plus ‘Delight-o-Meter’ and weekly/biweekly meetings with your clients to ensure proactive account management (i.e. not waiting for each QRR to highlight issues / opportunities etc.)
You will be equally comfortable writing proposals, preparing commercial spreadsheets, reviewing PDD’s / SOW’s, issuing contracts (and addendums), planning meetings and preparing slide decks. The ability to communicate the CIC Plus key values verbally to an audience and talk to product strengths and differentiators is a prerequisite for the role.
Due to the importance of getting in front of the clients, the applicant must be willing to travel at least 50% of the time for this role.
Purpose of the role:
- Own and drive the relationship at Senior, executive levels within client’s organization
- Commercial accountability for your designated clients
- Identify Cross-sell and Up-sell opportunities (software and services) within client base and work with the sales team to manage the associated pipeline through the CIC Plus sales cycle (using Salesforce.com as the system of record)
- Hold Quarterly Relationship Review meetings with the client to ensure health of the account
- Ensure client contract / subscription renewals happen on time and efficiently
- Attend and contribute to project meetings for active projects within your client base
- Prepare and deliver client presentations articulately and confidently
- Record, track and monitor each client’s Delight-o-Meter (DoM) score with a target of 8+/10 for each of your accounts
- Ensure the handover from (Hunting) Sales Executive to Client Relationship Manager happens smoothly once new client projects are in the contract stage pending signature
- Understand clients' diverse, specific business needs
- Gain a deep understanding of client experience, identify and fill product gaps and generate new ideas that grow market share, improve client experience and drive growth
- Create and maintain client specific benefits cases (including ROI metrics)
- Monitor and track system adoption and utilization, by client.
- Work with the Services team to initiate new projects within your designated client base and remain engaged throughout the project to ensure successful delivery (on time and to budget)
- Work with the Support team to understand (and influence) the day-to-day issues that the client encounters and their resolution.
- Work with the Marketing team to ensure Client Advocates are utilized effectively through video testimonials, referrals, PR etc. as part of the Client Appreciation Program (CAP)
- Work with the Development and Product teams to ensure client feedback and market requirements are understood and considered for roadmap inclusion (Voice of the Client)
- Respond to requests for information, write proposals, SOW’s, reports and supporting literature
- Scope and prioritize activities based on business and client impact
What traits are we looking for?
Competencies required
Relationship skills, Commercial Acumen, Analytical Thinking, Sales Process, Client Focus, Communication, Attention to Detail, Self-organizing, Self-motivation, Collaboration, Objective Listening, Influencing Others, Behavioral Awareness, Quality Focus.
The ideal candidate will be able to demonstrate:
- Proven work experience in Client Relationship Management for a product led (preferably software) company
- Proven work experience with an HR and/or Payroll background (preferred but not required)
- Ability to build strong, influential client relationships
- Ability to build strong, influential internal relationships at CIC Plus
- Ability to communicate passionately, persuasively and effectively in a variety of written and verbal formats, with a wide range of people, including clients and external organizations
- An eye for the numbers – commercial proposals, business case/ROI, adoption statistics, business planning, support ticket analysis etc.
- Ability to assess and articulate the business value to the prospect
- High work standards and an ability to exceed expectations
- Education to degree standard in a business, computing or other analytical subject or equivalent business experience
- Organization, coordination and time management skills
- A Positive, energetic, motivated and tenacious work ethic with high standards
- Eligibility to work in the US
How do I apply?
Please email your resume to jobs@cicplus.com with the following information:
1. Compensation expectations
2. Available start date
3. How you heard about us
4. Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)
Marketing Manager
If you’re at your best working in an environment where you believe in what you do, where creativity and collaboration is a given and you are driven to help your company grow by providing the very best to clients, then CIC Plus is the place for you. We value effort, positivity, and collaboration. With a close-knit, highly-collaborative team environment—you are always going to be in the middle of breaking new ground.
What we’re all about
We are a leading-edge technology company in the HR space. Our mission is to improve the lives and careers of HR, payroll, and benefits teams using our industry-leading employer compliance management solutions. We work with a wide range of FORTUNE 1000 organizations and HR industry leaders.
Tell me more about this job
We are looking to add a multi-talented marketing manager to our team to support our rapidly growing business. This person will be responsible for developing marketing strategies and programs to drive brand awareness and lead generation to support our business plans. Reporting to the VP of Marketing, the ideal candidate will have the vision to craft the right marketing strategies, while collaborating with internal clients, and the experience to execute programs to drive the desired results.
Purpose of the role
- Support the development of annual marketing plans and help coordinate monthly sprint plans.
- Design, build and execute lead generation and awareness-building email campaigns that engage unique buyer segments.
- Serve as a brand steward ensuring a consistent and engaging experience throughout all interactions with our brand across all marketing channels and programs.
- Create content in various formats that engages our audiences, drives lead action and is aligned to our brand strategy. Help guide editorial strategy and contribute to our editorial calendar.
- Manage social media channels (LinkedIn, Twitter, Instagram), including the development of content, conducting social listening and collaborating with social influencers.
- Support our digital marketing efforts including publishing content to cicplus.com, employing SEO best practices to improve search results, and initiate paid media campaigns on various channels.
- Coordinate industry conferences and client events from the strategy and promotion to execution and follow-up activities.
- Track pipeline development metrics and collect Marketing KPIs used to produce monthly marketing dashboard reports.
- Support sales enablement activities from developing sales materials (sell sheets, presentations) to assisting with specific sales efforts.
- Work with external resources as needed to execute programs on time, within budget and with the highest quality.
Traits we are looking for
- Bachelor’s in Marketing, Communications or Journalism. MBA is desirable.
- 4+ years of B2B marketing communications experience; HR industry experience preferred.
- Strong, demonstrated writing skills creating content in different formats and across various mediums.
- Experience creating, executing and measuring lead generation programs that drive awareness and generate new business opportunities.
- Ability to understand buyer needs and translate sometimes complex business issues into clear and engaging messaging.
- Seasoned social media practitioner who can manage our messaging across channels, engage audiences and influencers and monitor social listening efforts.
- Experience with Marketo/Pardot, Salesforce.com and digital marketing tools (Drupal, Google AdWords, Google Analytics, Unbounce, Hoot Suite) preferred.
- Ability to thrive in a fast-paced, collaborative environment with tight deadlines and multiple stakeholders.
- Pinpoint attention to detail and sound project management skills with an ability to manage multiple initiatives at once.
- A passion for learning and continually trying new strategies, tools and approaches to growing our business.
- Self-starter who takes initiative.
How do I apply?
Please email your resume to jobs@cicplus.com with the following information:
1. Compensation expectations
2. Available start date
3. How you heard about us
4. Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)
Client Support Analyst
We are looking for an individual that is ready to elevate their career in a fast paced, fast growth environment. If you love technology, learning something new on a daily basis, and working with an outstanding and highly diverse client base, then this is the place for you. Every day we are developing new, innovative solutions for our clients at a lightning pace. With a close knit, highly collaborative team environment you are always going to be in the middle of breaking newground while delighting clients by making their lives easier.
What we’re all about
We are a leading-edge technology company. Our mission is to improve the lives and careers of HR, payroll, and benefits departments using our industry-leading employer compliance management solutions, while providing the best client service in the industry. We work with a wide range of FORTUNE 1000 organizations and HR industry leaders.
Tell me more about this job
You will be the client’s direct link to CIC Plus, it’s solutions and technology. This position will provide direct telephone and client community support to the clients week in week out and particularly at tax year-end which is our busiest time of year. A background in HR or Payroll is a big plus. Individual must be able to work a full-time schedule and be able to operate well under minimal supervision.
Purpose of the role
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Proactive telephone conversations with clients to get ahead of issues and concerns (and get out of email dialogue where possible)
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Assist clients with loading their employee data to CIC Plus’s platform for form printing and IRS submission
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Prepare client reports and assist clients with understanding reports available to them
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Assist clients in using our system to create electronic IRS files
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Educate clients on CIC Plus system capabilities
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Respond to client support cases and manage the escalation of cases
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Provide timely and accurate answers to client questions
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Meet with clients via conference call to plan for upcoming production year and review previous year’s production
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Work with our team of developers to manage custom projects
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Communicate to management client’s needs and feedback
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Provide voice of the client feedback to the product team regarding CIC Plus solution enhancements (particularly from an employee perspective)
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Join forces with other team members to create How-to and FAQs for internal and external use (knowledgebase)
What traits are we looking for?
Competencies required
Self-starter, team player, analytical thinker, detail oriented, exceptional follow-up skills, highly organized, goal driven, energetic, problem solver, patient, thorough, innovative, flexible, determined, great communicator.
The ideal candidate will be able to demonstrate:
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Excellent and empathetic telephone manner when working with clients
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Organized and flexible within a high-paced and changing environment
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Must be able to work in teams on large projects and communicate effectively with others
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Background in client support with a strong disposition for patience
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Exceptional follow-up skills
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Possess strong problem-solving and analytical skills
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Ability to concentrate and pay close attention to detail
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Outstanding client service skills
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Excellent verbal and written communication skills
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Apply product and service knowledge to resolve client issues
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Work within a team environment on projects and ongoing service related activities
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Ability to maintain a strong business relationship with clients
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Manage and weigh priorities based on available resources
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Think outside the box to find a creative solution to a problem
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Disposition towards proactively identifying client opportunities and risks
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Manage time and resources against the needs of multiple clients
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Proficient in MS Office products, mainly Outlook and Excel
How do I apply?
Please email your resume to jobs@cicplus.com with the following information:
1. Compensation expectations
2. Available start date
3. How you heard about us
4. Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)
System Administrator
If you love technology, being highly innovative and working with an outstanding and highly diverse client base, then this is the place for you. We value effort, positivity, and collaboration. Every day we are developing new, pioneering solutions for our clients at a lightning pace. With a close knit, highly collaborative team environment you are always going to be in the middle of breaking new ground while delighting clients by making their lives easier.
What we’re all about
We are a leading-edge technology company. Driven to provide an exceptional client experience - our mission is to improve the lives and careers of HR, payroll, and benefits departments through the use of our industry-leading employer compliance management solutions with employee self-service and best-in-class data management, while providing the best client service in the industry.
Our clients include some of the world’s biggest and most innovative brands. At CIC Plus we are a collaborative team who believe in having fun and being passionate about what we do. We treat our colleagues and clients with integrity. We focus on our client needs in order to make sure we can deliver innovative products that they love, helping them find solutions that meet their business challenges. We want to work with colleagues who feel the same way and share these values.
Tell me more about this job
CIC Plus is searching for a System Administrator. Would you like to work with some of the latest technologies? VMware? Hyper-V? Multi-domain, multi-site infrastructures? Multiple data centers? We are looking for an energetic, service-oriented individual to join our IT Operations Team. On any given day you could be working on desktops, laptops, physical servers, virtual servers, switches and/or firewalls. The best candidates will offer depth in a specific area (remote access, AD/GPO, for example), but have the ability, and desire, to work on a diverse set of challenges as an IT generalist supporting our entire IT ecosystem.
What’s involved?
Due to explosive growth, they are looking for experienced IT self-starters with a passion for customer service. Most IT skills can be taught over a period of time. Customer service is typically something your passionate about, or not. If you are, please keep reading. The IT Operations team works directly with internal end users, and periodically directly with the clients. As a member of this team, your duties will range from help desk duties to more complex server break/fix tasks. You will interact with the Information Security group, support the Software Development group, and be assigned research and development tasks. As part of the IT Operations team, you will have assigned duties to help ensure the performance and scalability of CIC Plus products. The ability to work as part of a larger team will be critical to your success.
Technical Details
- Virtualization –Hyper-V
- Operating Systems – Windows Server (2008 R2 to 2016), Windows 10 Enterprise
- Other Technologies – Office 365, Windows System Update Service (WSUS), Bit Defender Enterprise, Active Directory, Microsoft Direct Access, AlienVault, Netwrix, various firewalls, Cisco/HP 10gb switches,
- HP Printer maintenance
How do I apply?
Please email your resume to jobs@cicplus.com with the following information:
1. Compensation expectations
2. Available start date
3. How you heard about us
4. Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)
Enterprise QA Manager
What we’re all about
Tell me more about this job
- Quickly understand the complex software systems under test in a dynamic environment
- Matrix management of a team of software QA engineers that develop test strategies, define and build test cases based on a variety of requirements and execute test plans for the enterprise
- Work closely with management in driving planning and execution activities for iterative/overlapping integration testing efforts
- Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews
- Collaborate with team members, development teams, leadership and key stakeholders to report status and gather test requirements and limitations
- Validates quality processes by establishing specifications and quality attributes and measuring production
- Creates and updates quality assurance procedures (QMS)
- Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends with metrics including failed processes, stability studies, recalls, corrective actions, and re-validations
- Work with leads to guide technical activities, set priorities, remove impediments, to help team operate efficiently and reach its full potential.
- Continually updating QA knowledgebase by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Assist with schedule development and milestone tracking
- Represent the team, take ownership and drive initiatives and process improvements
- Evaluate the team's workload and recommend load balancing and technical guidance
- Assist with managing program and management expectations by communicating status, accomplishments and risks regularly
- Organize, prepare and run meetings
- Defines testing methodologies used by the team
- Coach QA’s in domain knowledge and testing methodologies
- Reviews work of team members
- Able to coordinate testing efforts for a multi-sprint project
- Recent load testing experience (hands-on or managing a vendor)
- On-boards new team members
What traits are we looking for?
Competencies required
Requirements
- 5+ years’ experience
- Bachelor Degree
- Solid understanding of Software Development Life Cycle (SDLC) concepts, processes and methodologies, including Agile, Waterfall and hybrid variants
- Capable of facilitating and managing stakeholders in key decision-making meetings
- Understand software testing methodologies for manual, regression, automated, performance, interface, and infrastructure testing
- Understand the need for and how to incorporate automated unit and functional testing
- Take independent action to identify and solve problems. Seek out relevant information needed to make decisions. Get involved with new initiatives.
- Recognize problems and respond with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful
- Generate new ideas, challenge the status quo, and solve problems creatively
How do I apply?