Careers

At CIC Plus, we rely on every individual throughout the organization to fuel our ability to deliver the very best for our clients…the best products, the best service, the best of us. We’ll go the extra mile, or five, to ensure the success of some of the largest and most successful companies in the U.S. It takes hard work, experience and a can-do attitude to combine the right technology and service to develop industry-leading employer compliance solutions for the HR industry.
We work in a fast-paced environment, yet one where we have plenty of laughs along the way and haven’t forgotten what a family-focused business feels like. We are team-oriented but people are empowered to share new ideas and lead the way.
We celebrate the uniqueness of each other—we have amateur photographers, aviators, cyclists, woodworkers, aspiring chefs and running enthusiasts to name a few—while creating many rewarding memories together. We’re all here because we believe in what we are doing.
If you like helping people in an innovative industry and are a team player, this might be the place for you. 

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Current Openings

QA Engineer

If you love technology, being highly innovative and working with an outstanding and highly diverse client base, then this is the place for you. We value effort, positivity, and collaboration. Every day we are developing new, pioneering solutions for our clients at a lightning pace. With a close knit, highly collaborative team environment you are always going to be in the middle of breaking new ground while delighting clients by making their lives easier.

What we’re all about?

We are a leading-edge technology company. Driven to provide an exceptional client experience - our mission is to improve the lives and careers of HR, payroll, and benefits departments through the use of our world-class, online forms management solutions with employee self-service and best-in-class data management, while providing the best client service in the industry.

Tell me more about this job

Reporting to the Quality Assurance Manager, this position has the potential to be assigned to one or more high-priority, enterprise-level and internal projects for web-based, mobile and other types of applications used by internal and external clients and/or partners. The goal of this position is to provide an efficient and effective technical software testing and quality assurance process with respect to “voice for the client” before the implementation of new applications or maintenance releases. This role will assist QA manager in delivery of comprehensive quality practice. 
 

Required Skills:

Demonstrate understanding around the following competencies:

  • Software Development Lifecycle (SDLC) and its various phases. This includes: Requirements Gathering, Design, Development, Testing (QA/UAT), Production Readiness, Post-Production Monitoring.
  • Quality Assurance and Quality Control phases of the Software Testing Lifecycle (STLC). This includes: Test Planning (Requirements Analysis, Establish Priorities, Provide Estimates), Test Design (Create/Review Test Procedures, Create/Review Test Cases, Identify/Create Test Data),
  • Test Execution (Execute Test Cases, Create/Triage Bugs, Status Reporting, Provide Requirements Traceability), UAT Support and Production implementation support.
  • Knowledge and understanding of IT Quality Assurance testing applications, methods and methodologies. Technical Aptitude around system interoperability procedures. This includes: experience with SQL commands to create, store, retrieve, modify and/or delete data in a database, understanding system Extract-Transform-Load (ETL) data processes.
  • Flexibility in learning new products and technologies quickly, as well as the versatility to move across platforms and/or applications as needed.
  • Aptitude around test automation by executing scripts, reporting results, or having familiar knowledge with basic coding skills.
  • Ability to own project assignments and meet deadlines and work independently, as well as in a group setting.
  • Demonstrates critical thinking and problem-solving skills.
  • Consistently identifies, communicates and implements service improvement opportunities.

 

What traits are we looking for?

Competencies required

Self-starter, team player, technical perspective, highly organized, goal driven, energetic, problem solver, thorough, innovative, flexible, determined, great communicator, process improvement.

Requirements

  • An Associate or bachelor’s degree in a related field.
  • Must have 2-5 or more years of responsible experience in an Information Technology. environment utilizing multiple subsystems, including at least 2 years of QA testing experience in a lead role.
  • Experience working in Agile (Scrum) or Kanban environment.
  • Proficient with Microsoft Project, Microsoft Visio, and Microsoft Office (Word, Excel, PowerPoint).
  • Proficient in web-testing and testing mobile-web products.
  • Proficient in API testing.
  • Proficient in IOS, Androids and Hybrid application testing.
  • Experience with test management tools.
  • Experience with automated testing tools and processes.
  • Strong interpersonal and communication skills.
  • Human Resource, payroll and benefits knowledge a plus.
  • Basic programming knowledge a plus.

How do I apply?

Please email your resume to jobs@cicplus.com with the following information:

  1. Compensation expectations

  2. Available start date

  3. How you heard about us

  4. Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)

 

Client Support Analyst

We are looking for an individual that is ready to elevate their career in a fast paced, fast growth environment. If you love technology, learning something new on a daily basis, and working with an outstanding and highly diverse client base, then this is the place for you. Every day we are developing new, innovative solutions for our clients at a lightning pace. With a close knit, highly collaborative team environment you are always going to be in the middle of breaking newground while delighting clients by making their lives easier.

What we’re all about

We are a leading-edge technology company. Our mission is to improve the lives and careers of HR, payroll, and benefits departments using our industry-leading employer compliance management solutions, while providing the best client service in the industry. We work with a wide range of FORTUNE 1000 organizations and HR industry leaders.

Tell me more about this job

You will be the client’s direct link to CIC Plus, it’s solutions and technology. This position will provide direct telephone and client community support to the clients week in week out and particularly at tax year-end which is our busiest time of year. A background in HR or Payroll is a big plus. Individual must be able to work a full-time schedule and be able to operate well under minimal supervision.
Purpose of the role

  • Proactive telephone conversations with clients to get ahead of issues and concerns (and get out of email dialogue where possible)

  • Assist clients with loading their employee data to CIC Plus’s platform for form printing and IRS submission

  • Prepare client reports and assist clients with understanding reports available to them

  • Assist clients in using our system to create electronic IRS files

  • Educate clients on CIC Plus system capabilities

  • Respond to client support cases and manage the escalation of cases

  • Provide timely and accurate answers to client questions

  • Meet with clients via conference call to plan for upcoming production year and review previous year’s production

  • Work with our team of developers to manage custom projects

  • Communicate to management client’s needs and feedback

  • Provide voice of the client feedback to the product team regarding CIC Plus solution enhancements (particularly from an employee perspective)

  • Join forces with other team members to create How-to and FAQs for internal and external use (knowledgebase)

What traits are we looking for?

Competencies required

Self-starter, team player, analytical thinker, detail oriented, exceptional follow-up skills, highly organized, goal driven, energetic, problem solver, patient, thorough, innovative, flexible, determined, great communicator.

The ideal candidate will be able to demonstrate:

  • Excellent and empathetic telephone manner when working with clients

  • Organized and flexible within a high-paced and changing environment

  • Must be able to work in teams on large projects and communicate effectively with others

  • Background in client support with a strong disposition for patience

  • Exceptional follow-up skills

  • Possess strong problem-solving and analytical skills

  • Ability to concentrate and pay close attention to detail

  • Outstanding client service skills

  • Excellent verbal and written communication skills

  • Apply product and service knowledge to resolve client issues

  • Work within a team environment on projects and ongoing service related activities

  • Ability to maintain a strong business relationship with clients

  • Manage and weigh priorities based on available resources

  • Think outside the box to find a creative solution to a problem

  • Disposition towards proactively identifying client opportunities and risks

  • Manage time and resources against the needs of multiple clients

  • Proficient in MS Office products, mainly Outlook and Excel

How do I apply?

Please email your resume to jobs@cicplus.com with the following information:

1. Compensation expectations
2. Available start date
3. How you heard about us
4. Cover letter (Preferred but not required, we’d love to get to know you outside of the resume.)

 

 

Medical Insurance

Dental

Vision

Full Life Insurance

401(k)

Flexible Spending

Employee Assistance Program

On-site Fitness Center